FEQUENTLY ASKED QUESTIONS

How much is delivery?

Delivery is free for mainland U.K. We are very happy to provide an individual quote based on your order requirements, please contact@jollyback.com for more information. For international delivery a single Jolly Back Chair delivered to Germany, France, Netherlands, Denmark, Spain is approximately €240 and to USA, approximately $320. Discounts are available on 2+ chairs.

 

How long will delivery take?

All Jolly Back products are delivered approximately 2 weeks from order. Your delivery date will be confirmed via email once it’s ready for despatch.

For schools and preschools, delivery is between 9am and 3:30pm on weekdays during your school term time. Should you wish to receive your order during school holidays, please contact@jollyback.com and we’ll be happy to assist.

If your order hasn’t arrived by the confirmed delivery date, please do get in touch.

 

Do you deliver outside of mainland U.K.?

Yes, we can ship worldwide and are very happy to provide an individual quote based on your order requirements. We also have a growing network of international distributors who can also help. For more information please  contact@jollyback.com.

 

Can my order be delivered to multiple addresses?

Yes, we understand the benefits of group purchasing and are happy to assist you with delivery to multiple U.K. addresses. Please contact@jollyback.com to discuss your requirements and number of locations you wish to deliver to.

 

What size Jolly Back Chair do I need?

A helpful size guide can be found below, which is based on Educational Furniture standards and human body data). If you fall between sizes, we recommend that you choose the higher size.

Some organisations find it helpful to have all the same size chairs in the same colour (e.g. all Small in blue, Medium in Red), so staff can easily identify which is their most comfortable size. Other organisations prefer a single colour throughout or let individual users choose, so the choice is yours!

 

Adult User Height

Pupil Age Range (user mostly working with)

Early Years

2 – 5 yrs

Key Stage 1

5 – 7 yrs

Key Stage 2

7 – 11 yrs

5’3″ and under

Small

Small

Small

5’4″

Small

Small

Medium

5’5″

Small

Medium

Medium

5’6″

Medium

Medium

Large

5’7″

Medium

Large

Large

5’8″ and over

Large

Large

Large

 

Sizes are a guide only

 

Do you accept purchase orders?

Yes, we accept purchase orders via our website or email (contact@jollyback.com).

As an educational establishment or government organisation, you instantly have 30 days credit with us, so we’ll invoice on delivery of your complete order.

 

Do you accept credit cards?

Yes, we accept credit cards via our website.

 

Can I try a Jolly Back Chair before I buy?

We understand it’s good to try before you buy, but due to numerous product options and delivery logistics, a trial for single purchases is unfeasible. However, to support you with your decision, we’re proud to say that a Jolly Back Chair has never been returned as unsuitable! We are also very happy to put you in touch with existing customers located near to you should you require further information – if so, please contact lorna@jollyback.com.

 

How do I get a discount?

We believe in fair and transparent pricing for everyone, but realise budgets are stretched (and that everyone loves a discount!), so we offer a multi-buy pricing discount which is automatically applied when ordering online.

 

Can I return products ordered incorrectly?

As we realise mistakes can sometimes happen, “as new” products ordered incorrectly can be replaced for the cost of return delivery and a 20% restocking fee. Please contact us, within 5 working days of receiving your order.

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